How Search-Casino.com evaluates and ranks online casinos

Last updated: November 15, 2025

Search-Casino.com uses a transparent, independent, and evidence-based system for evaluating online casinos. Our rating model combines two separate components:

• User Rating — numeric score based on real player reviews;
• Expert Trust Level — editorial evaluation based on objective casino research.

This methodology explains how both ratings are created, what influences the scores, and how we ensure fairness, accuracy, and independence.

1. Types of Casino Ratings

1.1. User Rating (0.00–5.00)

This score reflects the real experiences of players who rate casinos across several categories when submitting reviews.

1.2. Expert Trust Level

This is a non-numerical evaluation assigned by Search-Casino.com’s editorial team based on deep analysis of casino operations, licensing, payments, reputation, safety and transparency.

2. User Rating — How Player Reviews Form the Final Score

2.1. Rating Categories

Users rate casinos in five key areas:

• Reliability
• Withdrawal speed
• Assortment of games
• Support
• Convenience of the interface

2.2. Calculation Formula

The final User Rating is the average of all categories:

(R1 + R2 + R3 + R4 + R5) / 5

2.3. Rounding

The final displayed score is rounded to two decimals (example: 4.13 / 5).

2.4. Review Moderation

To maintain fairness, we moderate all reviews. We remove:

• spam and irrelevant reviews;
• duplicates from the same user;
• bot-generated 1-star attacks;
• reviews containing insults or advertising;
• reviews not based on real casino experience.

We never remove honest negative reviews unless they violate our rules.

3. Expert Trust Level — Editorial Evaluation

Expert Trust Level reflects the safety, fairness and reliability of a casino based on our independent assessment. It is never influenced by advertising, affiliate partnerships or casino requests.

3.1. Trust Levels

• Blacklisted
• Questionable
• Average
• Good
• Trusted
• Legendary Trust

4. Criteria Used to Assign Expert Trust Level

Below is a detailed explanation of what raises or lowers a casino’s expert score.

4.1. Blacklisted

• refusal to pay winnings;
• fake or invalid license;
• proven fraudulent activity;
• closing accounts without explanation;
• unresolved serious complaints;
• manipulation of games or terms;
• predatory or deceptive behavior.

4.2. Questionable

• weak licensing or regulatory environment;
• inconsistent support quality;
• delayed withdrawals;
• frequent unresolved complaints;
• a mixed or negative reputation among players.

4.3. Average

• decent but basic licensing;
• mostly average user feedback;
• acceptable withdrawal times;
• transparent but not generous bonus terms;
• stable operations without major issues.

4.4. Good

• generally positive reputation;
• reliable payouts;
• good customer support;
• clear and fair terms;
• stable long-term performance.

4.5. Trusted

• strong reputation and player trust;
• fast withdrawals and low-risk operations;
• transparent bonus policies;
• effective complaint resolution;
• 24/7 responsive support.

4.6. Legendary Trust

• top-tier licensing (MGA, UKGC, etc.);
• long-term flawless reputation;
• fast and guaranteed payouts;
• zero major complaints in recent years;
• industry-leading transparency;
• exceptional support quality;
• consistent fairness and security.

5. Factors Used in Expert Evaluation

The final Expert Trust Level is determined by examining:

• Licensing & regulatory compliance
• Bonus fairness & wagering transparency
• Withdrawal speed & payout reputation
• Complaint volume & resolution rate
• Player safety & responsible gaming standards
• Website security & technology stack
• Brand history & ownership background

6. How Ratings Are Displayed

Each casino profile shows:

• User Rating — the overall score based on player reviews;
• Expert Trust Level — independent evaluation of casino reliability.

7. Rating Updates

The casino rating may change due to:

• updated bonus conditions;
• new player complaints;
• withdrawal issues;
• license changes;
• ownership changes;
• improved or worsened reputation.

8. Conflict of Interest Policy

Our editorial team works independently. Ratings are not influenced by advertisers, partners or affiliate programs. Editors must disclose any potential conflicts of interest.

9. Feedback and Rating Review Requests

If you believe a casino rating is inaccurate or outdated, you may request a manual review.

Email: [email protected]