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Lift the ban on OASIS player: Step-by-step guide to follow

1. First, visit the relevant website. rp-darmstadt.hessen.de
2. Read through the article. FAQ Pass through to obtain an overview.
3. You can download the corresponding template from the download section of the page.
4. Fill everything out correctly and submit it to RP-Darmstadt.
5. There, the application is examined and the person concerned is notified in case of approval.

Contact with the OASIS player exclusion system.

If you have any inquiries or require answers to your queries, feel free to reach out to the Darmstadt Regional Council at any time. You can find the necessary contact form right here. However, there are also alternative methods available to connect with us.

• Phone: +49 6151 12 0
• E-Mail:
• Fax: +49 6151 12 6347
• PO box address: Darmstadt Regional Council, 64278 Darmstadt

What is OASIS and when can you lift the OASIS casino ban?

OASIS, known as the "Online Query Player Information System," serves as a nationwide database for players exhibiting conspicuous gambling behavior. Upon request, casinos, sports betting providers, and online casinos are required to block players listed in the database. Additionally, online gambling companies must provide a "panic button," which offers a one-click solution for self-exclusion.

The blocked player's suspension can be lifted by the suspended individual through a request for removal, taking into account the minimum duration. Following the expiration of the minimum duration of the suspension, the request can be submitted to the relevant authority. An employee will lift the suspension upon successful examination (§ 8b para. 1-3 GlüStV 2021).

Where is the OASIS locking system used?

OASIS empowers a player to self-exclude from gambling (self-ban) or through a request from third parties (e.g., family members, casino operators, or authorities). The exclusion can be limited or indefinite, denying access to gambling. Gambling providers must conduct a scrutiny of each player before the game and obtain information on whether access is denied through the exclusion system.

Here is an example of how OASIS can be used:

• Casino
• betting office
• Online Casino
• Lotteries
• Sports betting etc.

How long does an OASIS suspension last?

The duration of suspensions depends on the individual case of a player. The length of the bans varies depending on whether players have imposed a self-exclusion or if an external exclusion is in place. With self-exclusion, players take responsibility for the ban, for instance, to protect themselves from gambling addiction. When it comes to a ban imposed by third parties or authorities, the basis is different.

In general, the self-exclusion period at OASIS is one year, although a gambler can request a reduction of the self-restriction to just three months. The duration of the player's suspension must be stated in the application; otherwise, the suspension automatically applies for 12 months.

If a gambler, however, presses the panic button, they will self-exclude themselves for a duration of 24 hours. Unlike the aforementioned example, the self-exclusion and the exclusion imposed by others automatically expire after one day, allowing the person to have no further limits and continue participating in gambling activities.

If individuals have been reported by third parties on OASIS, the suspension is always indefinite in order to ensure player protection. The suspension is not automatically lifted but can only be revoked through a formal application. The revocation will end no sooner than after 1 year.

Unlocking the OASIS game restriction is only possible upon request.

As mentioned previously, the OASIS suspension does not expire automatically; it must be actively lifted by the authority. To lift a player's suspension, they must submit a request for lifting to the Regierungspräsidium Darmstadt. Since 02.08.2021, this authority has been responsible for the suspension system. Suspensions can only be requested after the expiration of the suspension period described above, depending on the type of suspension. The exception to this is the suspension through the panic button at the casino operator. In this case, the casino player can automatically resume playing games in the online casino after 24 hours, without the need for a request to be reviewed.

Player protection - What data is stored during and after the blocking?

If a player is listed in the OASIS blocklist, it is a fact that they are excluded from participating in gambling. This exclusion can occur for various reasons. However, whether it was due to addiction, budget control, or other factors, one's personal data is recorded in the file.

These data are processed according to § 23 (1) GlüStV 2021.

• Last name, first name, and maiden name
• Alias ​​name, false name used
• birth date
• Place of birth
• Address
• Photograph (not yet using the photo ID, but intended to in the future)
• Reason for the ban
• Duration of the suspension and
• the reporting casino or institution

Rest assured, rest easy: Your personal data will not be shared; it will only be used within the framework of the OASIS GlüStV 2021. As per the legal requirements outlined in the Glücksspielstaatsvertrag 2021, data will be deleted 6 years after the lifting of the gambling ban, or 2 weeks for a 24-hour ban. Be assured that your information is handled with utmost care and in compliance with all applicable regulations.

Checking player status online for gambling providers.

At OASIS, organizers and brokers of games of chance have the option to initiate a player status check. To do so, they input the player's information, including their first name, last name, and date of birth, into the OASIS player exclusion system. In response, the system will indicate whether the player is not excluded or if they are indeed excluded.

What happens when a gambler is shown as blocked during the OASIS status check?

To clarify: If someone appears as blocked on the OASIS status check, it means that they are temporarily or permanently excluded from playing on public gambling sites in Germany. There can be various reasons for this situation:

• The individuals in question have self-excluded (self-exclusion) in order to better manage their finances or protect themselves from gambling addiction.
• The man or woman has been banned by a third party (casinos, friends, etc.) or authority. The reason could be problems and signs of gambling addiction or financial difficulties.
• The individual violated the legal regulations or rules of the casino upon entering the site, such as manipulation, fraud, or money laundering.

If a casino customer is displayed as blocked for various reasons, the gambling provider must deny access to their casino site and all other forms of gambling. In Germany, these can include online casinos, gaming halls, sports betting offices, lotteries, and so on. The provider may also inform the gambler about the option to lift the ban, provided that the minimum blocking period has expired.

What is a 24-hour suspension?

In relation to player protection and self-control, there is a 24-hour lockout through the so-called "panic button". According to § 6i para. 3 GlüStV 2021, this button is displayed as a clearly labeled button in online gambling, online poker, virtual slot games, and internet sports betting. Users who press this button are not asked for confirmation. The 24-hour self-exclusion ends without any control after the expiration of the time. The quick 24-hour self-exclusion aims to provide the option of swiftly excluding oneself from the game when noticing any abnormalities in one's gameplay and wanting to temporarily exclude oneself. This alternative is meant to be compared to longer exclusions under §§ 8 et seq.

What options are available for blocking OASIS players?

We have already discussed the points, but let's summarize the topic again.

• Panic Button: In order to potentially avoid further losses in casinos, casino customers can self-exclude for 24 hours. The self-exclusion will be automatically lifted after one day.
• Self-exclusion: Every gambler can activate it themselves. It is normally valid for 1 year, unless one requests it for 3 months. A revocation must be requested from OASIS.
• Foreign barrier: Families, casinos, authorities, and others can also request barriers. After one year, the affected individual can apply for a lifting.